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On December 3, Guangdong Rich Packing Packaging Machinery Co., Ltd. organized an on-site learning and training event focused on softgel encapsulation machines, bringing together engineers, after-sales specialists and project managers for a full day of process and equipment training.
As softgel capsules become more popular in the pharmaceutical and nutraceutical industries for their precise dosing, easy swallowing and premium appearance, global customers are asking for more complete softgel production solutions. This internal training session was designed to deepen the Rich Packing team's understanding of softgel encapsulation machines and help them provide faster, more professional support to customers around the world.
In recent years, more of Rich Packing's customers have started softgel projects, from contract manufacturers expanding their dosage forms to nutrition brands upgrading from tablets and hard capsules. Softgel encapsulation lines are more complex than many standard solid dosage machines, combining process, formulation and precision mechanics in a tightly controlled system.
"Customers don't just ask about capacity anymore," one project manager commented during the event. "They want to know how to control fill weight, how to optimise gelatin thickness, how to reduce leakage and how our machine fits into their whole softgel line. That means our internal team needs to speak the same language as their process engineers."
With that goal in mind, the company decided to organize a dedicated on-site learning day, combining classroom-style explanation with live demonstrations on Rich Packing's softgel encapsulation machine and related equipment.
The training began with a concise review of the full softgel manufacturing process, from gelatin preparation and fill formulation to encapsulation, drying and post-inspection. Senior engineers walked the team through critical parameters such as gelatin temperature and viscosity, ribbon thickness, die roll speed, filling accuracy and drying conditions, explaining how each of these factors can affect capsule quality and stability.
In the second part of the morning, the trainer gave a thorough re-explanation of the structure and functions of the softgel encapsulation machine itself. Key topics included:
By combining process flow with hardware details, the trainers helped team members see the machine not just as a piece of equipment, but as the heart of a complete softgel production line.
In the afternoon session, theory turned into practice. The machine was started up under real production conditions, and engineers were divided into small groups to rotate between stations. Under the guidance of senior technicians, participants:
The training day gave experienced engineers a chance to turn years of on-site experience into structured, shareable know-how. Typical customer cases-such as unstable fill weight, ribbon breakage, sticking capsules or high rejection rates-were discussed in an open Q&A format. For each case, the group reviewed likely causes and step-by-step troubleshooting methods, then translated them into simple checklists that can be used by the broader team.
Management representatives attended the closing session and emphasised that this softgel training is part of a broader initiative: to invest continuously in internal learning so that Rich Packing can respond faster to complex customer requirements across all dosage forms and packaging lines.
The on-site softgel encapsulation training on December 3 strengthened Rich Packing's technical team and created a deeper and more comprehensive understanding of softgel processes and equipment. With this hands-on experience, engineers and after-sales staff are now better prepared to support customer projects, respond to on-site challenges and deliver more reliable softgel solutions worldwide.
